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- ORDERS AND SHIPPING
- PAYMENTS
- RETURNS,EXCHAMGES
ORDERS AND SHIPPING
Is it safe to buy online from SHINE ATHENA?
Yes! SHINE ATHENA has engineered a zero-risk environment. All items purchased through SHINE ATHENA have a 30-day refund policy (custom not included), a manufacturer's defect warranty and we offer the SHINE ATHENA Guarantee which, in a nutshell, states you get exactly what you ordered or your money back.
What if I have a question about my order, want to change it, or need to cancel it?
If you have any questions or need to make changes to your order, please SHINEATHENA@OUTLOOK.COM You can also reach out to one of our gemologists via chat.
Can I track my order on SHINE ATHENA's website?
You can! Visit the My Orders page to see the status of your order.
Where does SHINE ATHENA ship to?
We Can Deliver Worldwide
What if my jewelry/diamond gets lost during shipment?
No worries here. It is very uncommon for this to happen, but if your order was somehow lost in shipping before you received it, it is fully insured by us. You are not financially responsible for this happening. We will be in touch on the process and next steps once it is determined lost prior to delivery to you.
When will I get my tracking information?
Tracking information will be sent to the email used to place your order the night before the package ships.
PAYMENTS
What payment methods does SHINE ATHENA accept?
We accept Visa, Mastercard, Amex, PayPal, bank wire, Special Financing and Affirm Financing. You can visit our financing page to learn more.
Do we support cash on delivery?
We currently do not support cash on delivery.
RETURNS,EXCHAMGES
What is SHINE ATHENA's return policy?
Any item can be returned within 30 days of shipment for a full refund. Simply contact our customer service through Live Chat or send an email to SHINEATHENA@OUTLOOK.COM.
How do I initiate a return or exchange?
Simply contact us via chat or email at SHINEATHENA@OUTLOOK.COM and our team will be in touch shortly to initiate the return process.
How long does it take to receive my refund?
Depending on the payment type used, it can take up to 7 business days after the item has been received by us and inspected, to receive your refund.